Return Policy

At thoitrangtrem, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help with a simple return and refund process.

Return Window

You may request a return within 10 days from the date you receive your order.

Refund Window

Once we receive the returned product and it passes our quality inspection, we will process your refund within 10 days. The refund will be issued to the original payment method used for the order.

Return Conditions

To be eligible for a return:

  • Items must be unused, unwashed, and in their original condition

  • Must include all tags, packaging, and proof of purchase

  • Items must be returned in a secure package to avoid damage during transit

Non-Returnable Items

  • Final sale items

  • Items damaged due to customer misuse or improper care

Return Process

  1. Contact our support team at [email protected] or 0918006219 to initiate your return request.

  2. Ship the item back to the provided address using a reliable courier.

  3. Once we confirm receipt and inspect the product, your refund will be processed.

Notes

  • Return shipping 25000 VND costs are the responsibility of the customer unless the product is defective or wrong.

  • Please allow up to 10 business days for the refund to appear depending on your payment provider.

Thank you for trusting thoitrangtrem. We are committed to offering high-quality oversized children’s wear with reliable service.